Posted: June 22, 2026
Personal Banking Associate - BMO, Matane is listed at BMO in Matane, QC. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at BMO.
This Personal Banking Associate role at BMO in Matane, QC, focuses on delivering an exceptional customer experience.
You will provide advice on personal banking solutions, identify customer needs, and contribute to overall business objectives.
Top requirements include 1-2 years of relevant experience, strong customer service skills, and a passion for helping customers.
As a Personal Banking Associate with BMO in Matane, you will be instrumental in shaping the customer experience. Your primary focus will be on delivering exceptional service to BMO customers, guiding them through various banking services, and offering advice on financial solutions that align with their best interests. This role involves actively engaging customers in needs-based conversations, identifying opportunities for personal banking and credit card solutions, and integrating marketing promotions to provide strategic advice.
You will act as a lobby leader, assisting customers with digital and self-serve options, making banking easy and efficient. Collaboration is key, as you will work closely with BMO partners to identify referral opportunities that deepen the customer’s relationship with BMO, extending beyond just personal banking. Your contribution to meeting branch business results and enhancing the overall customer experience is vital. This position requires a proactive approach to understanding customer needs and a commitment to continuous improvement in service delivery. You will also support essential operational activities, ensuring accuracy and completeness in all tasks, and maintaining current knowledge of personal banking products and market trends.
To thrive as a Personal Banking Associate at BMO, you should typically possess between 1 to 2 years of relevant experience in a customer-facing role, ideally within a consultative customer service or sales environment. A strong drive to deliver a personal customer experience is essential, coupled with excellent interpersonal skills to build rapport and connections with customers. Candidates should have an aptitude for listening, problem-solving, and responding flexibly to new challenges, demonstrating strong analytical skills. Basic knowledge of specialized sales and business banking solutions is beneficial for referring customers to specialists. Furthermore, registration to sell investment products is either completed or in progress, with a requirement to complete it within 12 months.
You will need to be confident and experienced in using modern digital tools, including social media, tablets, and online applications, to assist customers effectively. A resourceful self-starter with the courage to approach customers and a readiness to collaborate as part of a versatile team are highly valued. Your commitment to upholding the highest ethical requirements of the banking industry and ensuring compliance with all legal and regulatory requirements will safeguard our customers' assets and privacy. This role offers a dynamic environment where your skills in banking and customer service will contribute significantly to the success of the Matane branch and the overall BMO business.
