Freight Team Associate - Home Depot, BEACON HILL

Overview

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you are also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand.

Responsibilities

Freight team associates are required to handle freight, maintain overheads, and ensure customer satisfaction through various daily tasks:

• Stocking merchandise onto shelves to achieve 100% in stock.
• Packing-out and packing-down merchandise as directed.
• Merchandising new items and promotions.
• Maintaining aisle cleanliness and shoppability to ensure merchandise is accessible and presented in a visually appealing manner.
• Maintaining and organizing overheads (E.G., striping overheads).
• Communicating with other freight team members to ensure all product is stocked in the proper area.
• Following Home Depot's Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer.
• When required, ask open ended questions about the customer's projects in order to determine their needs and level of expertise.
• Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
• Ensure customers are able to move through the aisles easily and safely.
• Follows all Safety and Loss Prevention Policies and Procedures.
• Operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor.
• Pick orders when assigned and carefully pack them to ensure that products do not get damaged, and accurately label and place orders into specified holding areas.

Skills and Experience

Candidates should possess the following background and competencies to succeed in this environment:

• Action Oriented
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal skills
• Organizational skills
• Highschool Diploma or Equivalent
• 1 to 2 years Retail or Distribution experience an asset
• Knowledge of operating reach trucks, forklifts and order picker machines an asset

Working Conditions

• Working within a flexible schedule that includes overnight shift and may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Passing forklifts emit gas fumes.
• Doors are frequently open, causing drafts and interior temperature changes.
• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
• Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise.