FOH Supervisor - Cineplex, Edmonton

The opportunity

Right now Cineplex is looking for a dynamic Front of House (FOH) VIP Supervisor for Cineplex Cinemas North Edmonton and VIP. Reporting to the Front of House Manager, this administration role places you at the heart of our operations, ensuring every guest enjoys a stellar cinema experience. Cineplex values a diverse workforce and encourages applications from all intersectional walks of life, enforcing fair and equitable hiring practices.

Responsibilities

As an FOH Supervisor, you will wear many hats to keep service running smoothly. Here are the key responsibilities for this position:

• Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
• Maintenir un haut niveau de satisfaction de la clientèle relativement à tous les aspects du service par un suivi constant de l’expérience de l’invité
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures
• Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
• Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
• Équilibrer les comptes à la fin de la nuit
• Gérer le stress dans un milieu sous tension où tout évolue rapidement
• Résoudre les problèmes et régler les conflits de façon proactive par l’analyse, la pensée critique et une approche flexible; effectuer le suivi auprès des clients lorsque des problèmes surviennent afin de leur donner satisfaction

What's on offer

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We are also committed to improving access and opportunities for all individuals, including those with disabilities, by identifying and removing barriers to employment opportunities.