Faculty Services Assistant, Edmonton, AB

About the Role

This is a two-year term position for a Faculty Services Assistant at the University of Alberta. The role is based in-person at the North Campus in Edmonton, Alberta. You will serve as the initial point of contact for the Faculty of Engineering, providing essential administrative and operational support.

Responsibilities

Manage front-desk reception, responding to phone and email inquiries, and guiding visitors to the correct departments or staff members. Coordinate daily administrative tasks, including scheduling meetings and events, booking rooms, distributing mail, managing records, and overseeing office supply inventory. Maintain and update departmental communication tools such as staff directories, distribution lists, and website content to ensure information is accurate and timely. Provide facilities and security assistance by coordinating key and card access, managing classroom and meeting space bookings, and maintaining access inventories and schedules. Liaise with internal departments and service providers to promptly resolve maintenance, equipment, photocopier, phone, and facility-related issues. Support faculty, staff, and students by addressing operational inquiries, processing booking requests, and ensuring the smooth functioning of day-to-day office and program activities.

What You'll Bring

Candidates should possess a Post-Secondary Diploma in business administration or a related field. A combination of relevant education and experience may also be considered. You will need at least 18 months of related customer service or business administration experience, particularly in a front-desk capacity, preferably within a post-secondary environment. Comprehensive computer proficiency is required, including strong skills in Microsoft Office applications such as Word and Excel, as well as G Suite applications like Gmail, Drive, and Sheets.

Benefits

This position offers a comprehensive benefits package.