Director Operations - Sobeys, Vaughan

About this opportunity

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers. Voilà is a team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business, offering a rare opportunity to join a start-up within a larger organization powered by Ocado Group’s world-leading e-commerce grocery platform.

As Director of Operations, you will lead one of the most advanced, high-volume automated fulfillment operations at the center of the growing e-commerce business. You will own end-to-end site performance, drive operational excellence, and deliver an exceptional customer experience.

Key duties

Your focus areas will span across driving operational excellence and inspiring teams:

• Lead the day-to-day operations of a state-of-the-art fulfillment center
• Own site performance, including P&L accountability, to deliver on e-commerce growth and profitability targets
• Leverage advanced warehouse management systems (Ocado) to optimize product availability, accuracy, freshness, and waste reduction
• Continuously improve performance across safety, quality, cost, delivery, and people metrics
• Partner with forecasting, replenishment, and delivery teams to maximize site capacity and dock utilization
• Oversee inventory management, ensuring accuracy, efficiency, and process integrity while driving cross-functional alignment
• Collaborate with stakeholders across Planning, IT, HR, Finance, Service Delivery, and Customer Experience to achieve business objectives
• Ensure full compliance with health, safety, and food safety standards
• Build, coach, and empower a high-performing leadership team
• Be a visible, hands-on leader who engages teams at every level of the organization
• Translate strategy into clear priorities and aligned execution
• Foster a culture of accountability, innovation, and continuous improvement
• Set high-performance standards and encourage learning through experimentation

Who we're looking for

We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals with the following qualifications:

• Bachelor’s degree required, preferably in Engineering, Finance, Economics, Supply Chain, or a related field
• 10+ years of progressive leadership experience in Supply Chain, Logistics, E-Commerce, Retail, or Distribution operations
• Proven success leading large-scale fulfillment center, warehouse, or distribution operations with full P&L accountability
• Experience managing complex, high-volume operations, ideally in an automated or technology-enabled environment
• Strong cross-functional supply chain expertise across areas such as Replenishment, Transportation, Supply Chain Planning, and Strategy
• Demonstrated ability to build, develop, and lead high-performing teams
• Strong track record of delivering operational improvements, transformation initiatives, and complex projects on time and on budget
• Exceptional analytical, problem-solving, communication, and stakeholder management skills
• Experience in fresh food, grocery, or other perishable environments is an asset

Compensation and perks

We offer a comprehensive Total Rewards package designed to help our teammates live better physically, financially, and emotionally:

• Salary range of $122,206.00 to $168,000.00
• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance
• Access to Virtual Health Care Platform and Employee and Family Assistance Program
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings
• A 10% in-store discount at participating banners and access to a wide range of other discount programs
• Learning and Development Resources to fuel your professional growth
• Parental leave top-up
• Paid Vacation and Days-off