Department Manager - Canadian Tire, Sault Ste. Marie

The Opportunity

As a Department Manager of Customer Service at Sport Chek, part of the Canadian Tire family of companies in Sault Ste. Marie, you will lead a team dedicated to delivering an exceptional customer experience. This role is perfect for individuals who have a passion for sports and an active lifestyle, combined with a strong drive for customer service excellence. You'll be an ambassador and leader of the customer experience, focusing on developing relationships with customers and ensuring your team provides outstanding service. This is a key administration role within our Sault Ste. Marie operations, contributing to Canadian Tire careers in the region.

Who We're Looking For

We are seeking a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience. The ideal candidate will demonstrate a customer-focused mindset, strong business acumen, and the ability to plan, execute, and drive sales. You lead by example, inspiring your team through effective coaching and development. If you are looking for Canadian Tire jobs in Sault Ste. Marie, this could be the perfect fit.

• Minimum of 2 years in a retail environment, preferably at a supervisory level.
• A proven track record of business growth and exceptional customer service skills.
• Demonstrated interest in or involvement in sports or the sporting goods industry (an asset).

Responsibilities

In this Department Manager role, you will be responsible for fostering a positive and engaged environment, both for customers and employees. Your core responsibilities will include:

• Coaching and developing your department team by setting expectations, maintaining open lines of communication, providing continuous coaching, constructive feedback, and ongoing support.
• Creating development plans for full-time staff, offering support and coaching to improve any performance gaps.
• Communicating skills effectively through huddles, meetings, and coaching sessions.
• Developing and maintaining a positive work environment for staff.
• Demonstrating product knowledge and attentiveness towards customers' needs.
• Developing relationships with customers and providing mentorship and coaching to your team to ensure the same high standard of customer experience.

What's On Offer

Joining the Canadian Tire family means becoming part of a collaborative network where colleagues draw on collective experience to serve customers across Canada. We are always looking for great talent and offer a supportive environment for career growth. This is an excellent opportunity for administration jobs in Sault Ste. Marie, where you can help make a difference.

• Competitive pay.
• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well-being.
• Career growth opportunities.
• Product discounts.