Posted: June 24, 2026
Customer Service Rep - LCBO, Kapuskasing is listed at LCBO in Kapuskasing, ON. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at LCBO.
This exciting opportunity at the LCBO in Kapuskasing involves becoming a friendly and helpful go-to expert for customers during Summer 2026. As a Customer Service Representative, you will be instrumental in creating a positive and memorable customer experience, ensuring that every customer feels valued and returns. The role includes comprehensive paid training where you will learn about essential store operations, advanced customer service techniques, and valuable product knowledge covering wine, beer, ciders, and spirits. This foundational experience will equip you to inspire others and confidently share your expertise with customers, making every interaction a chance to enhance their shopping day. You will be available to work between May 4, 2026, and September 7, 2026, contributing to the vibrant atmosphere of an LCBO store.
Reporting to the Store Manager, your daily responsibilities will include serving customers efficiently and courteously using the cash register system, ensuring a seamless transaction experience. You will also participate in the LCBO's Spirit of Sustainability Campaign by asking for donations for partner charities and engaging customers in experience and postal code surveys. A significant part of the role involves receiving and replenishing products on shelves, ensuring items are faced-up, and maintaining the overall cleanliness and safety of the store for both customers and staff, which includes cleaning up spills and broken bottles. This position requires the ability to lift cases of various sizes and weights, up to 40 lbs (18 kg), repeatedly while standing for long periods throughout the day. Your availability is crucial; you must be available to work Fridays from 5:00 PM until close, and all day on Saturdays and Sundays for 4 to 8-hour shifts. This also includes long weekend holidays such as Victoria Day, Canada Day, Civic Holiday, and Labour Day weekend. Additional work may be available during the week (Monday to Thursday) based on store needs, with schedules posted two weeks in advance, and extra shifts potentially coming up on short notice.
To thrive in this role, you must be comfortable working with people, both your teammates and the diverse customers who visit the LCBO store. A passion for delivering exceptional customer service and creating a welcoming experience is essential. You must be legally allowed to work in Canada, possessing a valid SIN, Student, or Work Permit, and be at least 18 years old. While not mandatory, bilingualism in English and French is considered a valuable asset for serving the community in Kapuskasing. All successful candidates will agree to complete a Criminal Background Check at their own expense before commencing work with the LCBO. This commitment ensures a safe and trustworthy environment for everyone in the store. Joining the LCBO offers online learning opportunities to support your growth, potential future employment, access to an Employee Family and Assistance Program, and discounted services through WorkPerks, all while contributing to communities across Ontario.
