Posted: May 27, 2026
Aggregated from workday. View original posting at cibc.wd3.myworkdayjobs.com. Apply directly with the employer.
Credit Counsellor, Contact Centre Rep - Vancouver, BC is listed at CIBC in Vancouver, BC. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at CIBC.
CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to clients. At CIBC, employees are empowered and valued for their meaningful contributions. As a Credit Counsellor in CIBC’s Client Account Management Department, you will make a real difference by connecting with clients who own various CIBC products. Your role involves discussing repayment options to potentially resolve outstanding debts, assessing client profiles, and asking relevant questions to understand their payment challenges. You will ensure clients are aware of their contractual obligations and offer solutions to prevent further delinquencies. This is a full-time, permanent, shift-oriented position with a start date of July 20, 2026. The Contact Centre operates Monday to Friday from 7:00 AM to 8:00 PM PDT and Saturday from 8:00 AM to 4:00 PM PDT, requiring flexibility for evenings and weekends.
CIBC enables a work environment most optimal for you to thrive in your role. Details on your specific work arrangement will be discussed during your interview. Please note, this position will begin on-site at 400 Burrard Street, Vancouver, for a minimum 60-day period.
Success in this role requires strong client engagement, where you understand client priorities, advise on solutions, and provide forward-looking financial plans, leveraging your knowledge of cash management, credit, investment, and wealth protection. You will demonstrate call ownership by responding to or making calls in a friendly, empathetic, courteous, and professional manner, taking complete responsibility for each interaction. Effective problem-solving skills are essential, including knowing how to obtain information and utilizing your network to identify and resolve issues. You thrive in environments that reward performance through regular key metrics reporting and coaching, and you efficiently multitask, capturing accurate information across multiple systems while engaging clients to ensure seamless service delivery.
You are client-focused, purpose-driven, eager to learn, and motivated to achieve goals in a metrics-driven setting. You value relationships, build trust through respect and authenticity, understand diverse perspectives, and embody CIBC’s values of trust, teamwork, and accountability.
Following an initial training and assessment period of at least 60 days, employees may have the opportunity to participate in CIBC’s Agent@Home remote work program. Participants in this program must be able to attend their primary CIBC location within two hours upon request. Mandatory requirements for the Agent@Home program include the ability to work independently from a secure workspace, such as a room or office with a closing door to minimize noise and distractions. A wired internet connection is essential, capable of continuously supporting excellent call quality and high-speed response, with a minimum download speed of 15 Mbps and an upload speed of 10 Mbps. Satellite internet providers are prohibited due to potential impacts on call quality and service stability.
At CIBC, your career goals are a priority, with opportunities designed to tap into your potential and provide a fulfilling career path. CIBC recognizes employees through a competitive salary, incentive pay, banking benefits, a comprehensive benefits program, and a defined benefit pension plan. Additional offerings include an employee share purchase plan, vacation time, wellbeing support, and MomentMakers, a social, points-based recognition program. The company also fosters a culture of ambition and development, exemplified by initiatives like Purpose Day, a paid day off dedicated to personal growth. All benefits and programs are subject to their respective terms and conditions.
