CIBC is building a relationship-oriented bank for the modern world and is seeking talented, passionate professionals dedicated to doing what is right for clients. At CIBC, your strengths and ambitions are embraced, empowering you to make a meaningful impact and be valued for your contributions.
As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to assist clients with their day-to-day banking needs. This role serves as the first line of support, helping clients manage accounts, process transactions, and connecting them with the right team members to achieve their financial goals.
This position requires flexibility to work banking centre hours, which may include evenings and weekends. You should also be flexible to work at multiple banking centres within a reasonable travel distance. This is a full-time, on-site role.
Your Responsibilities
You will engage with clients by helping them manage their accounts and products, focusing on delivering a positive client experience. A key part of your role is to connect clients to the appropriate CIBC team members who can assist them in reaching their financial objectives.
Effective problem-solving is essential; you will listen attentively, ask clarifying questions, and empathise with clients. You are expected to take accountability for client issues and know when to collaborate with others to create the best solutions.
You will become a technology expert, sharing your knowledge by introducing clients to our mobile banking applications to help them better manage their banking needs.
What You'll Bring
You consistently put clients first, engaging with purpose to find the right solutions and going the extra mile because it is the right thing to do. You are goal-oriented, motivated by accomplishing your objectives, and dedicated to delivering your best to make a difference.
You are passionate about people, finding meaning in relationships, and surrounding yourself with a diverse network of partners. You connect with others through respect and authenticity, demonstrating a love for learning, strong curiosity, and a commitment to growing your knowledge.
You engage with both your heart and mind, caring about people, respecting different perspectives, and learning from the experiences of others. Living our values of trust, teamwork, and accountability matters to you, and you bring your authentic self to work.
You must be legally eligible to work in Iqaluit, Nunavut, and where applicable, possess a valid work or study permit. The recruitment process may include an attribute-based assessment and other skills tests, such as simulation, coding, or French proficiency.
What CIBC Offers
At CIBC, your goals are a priority. We focus on your strengths and ambitions as an employee, striving to create opportunities to tap into your potential and provide a fulfilling career experience.
We offer meaningful and personalised recognition, including a competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and our social, points-based MomentMakers recognition program. All benefits are subject to plan and program terms and conditions.
Our work environments and technological toolkit are designed to facilitate collaboration and innovation, enabling great minds to create solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated to your growth and development. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong, providing an accessible candidate experience.
