Bilingual Senior Project Manager - TELUS, Regina

Position summary

As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you will lead complex, high-stakes healthcare system implementations that directly impact customers across Canada. You will manage large-scale projects in our Electronic Medical Records space, Health Benefits Management initiatives, and Pharmacy system deployments, working independently to drive projects from business case and project charter through project planning with flexibility to develop your own framework.

Key duties

Your leadership will be critical for successful project delivery, working alongside a collaborative, values-driven team committed to continuous improvement and excellence. Your responsibilities include the following:

• Lead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed
• Present to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders
• Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations
• Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members
• Manage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers
• Develop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates

Qualifications

Candidates must meet the following mandatory requirements and possess the specified professional background:

• Bilingual capability (English and French)
• Bachelor's degree in Business, Computer Science, Healthcare, or a related field
• Project Management Professional (PMP) certification
• Minimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies
• Minimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning
• Proven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines
• Advanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact
• Strong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments
• Demonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies
• Ability to communicate complex information clearly to diverse audiences from clinical staff to senior leadership

Additionally, the following great-to-have qualifications and context apply:

• Graduate degree in Business Administration, Healthcare Management, or a related field
• Advanced training or certification in change management and implementation science
• Advanced knowledge of English is required because you will most of the time interact in English with external parties and internal parties, and work with IT tools whose interface is only accessible in English

About the employer

TELUS is a dynamic, values-driven organization committed to driving digital innovation and excellence in health, business, and customer experiences across Canada.