Solutions Engineer - D2L, Canada

Role overview

D2L is a cloud company that is modernizing education and building the Future of Work. As a Solutions Engineer, you will spend every day helping those around you get the most out of D2L products and services. You will help prospective clients and educators by learning about their unique needs and proposing solutions including D2L products and services to meet those needs.

Day-to-day

Your day-to-day responsibilities span sales support, product presentations, client analysis, and customer adoption initiatives across North America.

• Become a hands-on expert in the Brightspace platform and try things out to make sure they work in practice.
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances.
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require.
• Provide feedback to product management teams regarding use cases and trends in the field.
• Create technical documentation and materials as required for your prospects.
• Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
• Attend sales presentations, meetings, and conferences as required with travel of 25 to 50 percent, and be willing to work various hours across North America from PST to EST.
• Engage in proposal writing by reviewing requirements, identifying optimal product mix, addressing gaps, assessing competitive alignment, and creating clear, concise responses.
• Work with Customer Success and Account Management teams to help existing customers understand Brightspace features, supported configurations, product behavior, and available workarounds.
• Provide focused product demonstrations, feature guidance, and adoption support when customers need more expertise than the Customer Success team can provide.
• Help customers adopt Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and other customer-facing resources.
• Review requests involving system architecture, integrations, reporting, automation, implementation planning, or technical governance, and redirect clients to appropriate specialists.
• Work with internal teams to prioritize, coordinate, and assign customer adoption and technical support requests as distinct activities from presales responsibilities.

Who we're looking for

Candidates must bring a strong background in education technology along with exceptional presentation and writing skills.

• 3+ years experience as a Brightspace user either as an administrator or an instructor having used the platform extensively.
• Experience in a higher education institution in an edtech role will be advantageous.
• Comfort with other learning management systems and other learning platforms that might integrate with the LMS.
• Deep interest in education and educational technology including familiarity with technology ecosystem and the LMS.
• Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders.
• Be highly engaging in person and virtually.
• Must have excellent writing and comprehension skills.
• Be able to work remotely in a professional manner.
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.

What's on offer

D2L provides competitive compensation and comprehensive benefits to support employee well-being, growth, and development.

• Base salary range of $72,000 to $84,000 CAD
• Additional benefits including a Wellness Subsidy, Equity Grants, and Variable Incentive
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing access to mental health services, EFAP program, financial planning and more
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices