Représentant du service à la clientèle I - City of Ottawa, Ottawa

Role Overview

The City of Ottawa is seeking a dedicated Représentant du service à la clientèle I to join its Leisure, Culture, and Facilities General Directorate. This vital part-time position, offering up to 24 hours per week with variable shifts, plays a key role in ensuring residents and visitors have access to high-quality recreational and cultural programs and services across various locations in Ottawa. As part of the Community Leisure, Culture, and Sports Services, you will contribute to making the ville healthy, inclusive, and vibrant, enhancing the overall experience in City installations.

This role is central to supporting assigned leisure or artistic centres, specifically for programs such as day camps and swimming lessons. The successful candidate will be instrumental in providing excellent service à la clientèle, managing program registrations, and offering general administrative support, ensuring that every interaction reflects the City's commitment to its community.

Responsibilities

The responsibilities for this Customer Service Representative I position include, but are not limited to, the following:

• Tenue de caisse (cash handling)
• Service à la clientèle (customer service)
• Renseignements et inscriptions ayant trait aux programmes (program information and registration)
• Appui aux programmes (program support)
• Administration générale (general administration)

Who We're Looking For

To excel in this administration job in Ottawa, candidates should possess a blend of foundational education, practical experience, and essential certifications. The City of Ottawa values individuals who are reliable, flexible, and possess strong interpersonal skills to serve the public effectively.

Education and Experience:

• Avoir terminé au moins une 10e année (completed at least Grade 10)
• Expérience de travail de moins de 3 mois auprès du public (less than 3 months of work experience with the public)

Permits and Accreditations:

• Certificat en règle de secourisme général (valid General First Aid certificate)
• Certificat en règle de RCR à deux secouristes (valid Two-Rescuer CPR certificate)
• Certificat en règle d’opérateur de DEA (valid AED Operator certificate)
• Service à la clientèle LAPHO/formation NAI (AODA Customer Service/NAI training)

Knowledge:

• Connaissance pratique des ordinateurs, des applications logicielles et capacité de comprendre l’application logicielle de réservation et d’inscription de la Ville (working knowledge of computers, software applications, and ability to understand the City's booking and registration software application)
• Connaissance des procédures de gestion administrative et de bureau (knowledge of administrative and office management procedures)
• Aptitudes en traitement de texte (word processing skills)
• Acquiert une connaissance pratique des installations et programmes du Service afin d’être en mesure de bien référer la clientèle aux autres installations, au besoin (acquires working knowledge of the Service's facilities and programs to effectively refer clients to other facilities, if necessary)
• Une connaissance des logiciels de la Ville serait un atout (knowledge of City software would be an asset)

Competencies and Abilities:

• Initiative, fiabilité et souplesse (initiative, reliability, and flexibility)
• Bonnes relations interpersonnelles et aptitudes pour la communication (good interpersonal relations and communication skills)

Perks and Benefits

Working for the City of Ottawa offers a competitive hourly wage based on 2024 rates, along with the flexibility of a part-time schedule with variable shifts to accommodate different lifestyles. As an employer, the City of Ottawa is committed to diversity and inclusion, encouraging applications from a wide range of candidates, including Indigenous peoples, Black and other racialized communities, persons with disabilities, women, non-binary individuals, and people of all ethnic origins, religions, sexual orientations, classes, gender identities, and expressions. The City provides accommodation for applicants with disabilities throughout the hiring process upon request.