Learning & Development Coordinator - City of Ottawa, Ottawa

Key Duties of the Learning & Development Coordinator

As a Learning & Development Coordinator with the City of Ottawa's Public Works department, you will apply your expertise to enhance workforce capabilities. This vital role supports operational performance and service excellence by ensuring employees possess the necessary knowledge, skills, and training for safe and effective municipal service delivery. You will collaborate with frontline employees, supervisors, managers, and subject matter experts to identify learning needs and translate operational priorities into impactful development initiatives.

• Identify learning and development needs and understand operational challenges across Public Works.
• Support learning initiatives that contribute to workforce readiness, safe operations, and continuous improvement.
• Work across service areas to identify capability gaps and development opportunities.
• Translate operational priorities into effective learning plans and solutions.
• Conduct needs assessments, engage partners, and liaise with service providers.
• Develop annual and cyclical learning plans, identifying role-specific training requirements.
• Support customized learning solutions that reflect operational realities.
• Identify trends and opportunities to make recommendations for continuous improvement, fostering a skilled and future-ready workforce.

Qualifications for this Ottawa Administration Job

The ideal candidate for this City of Ottawa career opportunity will bring a robust background in training and development, coupled with a strong understanding of operational environments. We are seeking individuals who are able to drive learning initiatives and possess the skills to support a dynamic public service team.

• Completion of a 3-year university degree.
• Minimum of 4 years of progressively responsible experience in training and development program co-ordination, support, implementation, and evaluation.
• General knowledge of the corporation, departmental business requirements, policies, and organizational structure.
• Knowledge of CUPE Local 503 (Inside/Outside) Collective Agreement and associated program documents.
• Understanding of Human Resources practices and principles related to staffing and scheduling.
• Familiarity with training and development practices and evaluation methodology, including adult education principles.
• Knowledge of organizational change and development, project management principles, and planning/performance measurement.
• Proficiency in Business Process modeling and policy/procedure documentation practices.
• Strong customer service delivery methodologies and skills.
• Experience with consultation methods and practices, and protocols for developing submissions, briefings, and major reports.
• Knowledge of applicable health and safety legislation, including worker rights and duties.

Candidates must possess a range of competencies and skills to excel in this role, demonstrating the ability to work both independently and collaboratively. Strong communication and problem-solving skills are essential for success in this demanding operational service environment.

• Able to work independently with minimum support/direction, and cooperatively as part of a team.
• Possess strong organizational skills and flexibility to plan, initiate, organize, and prioritize work amidst multiple demands.
• Able to plan, lead, coordinate, implement, and manage projects to completion.
• Able to conduct research, analyze data, make judgments, and formulate recommendations.
• Possess strong problem-solving skills and the ability to make decisions.
• Possess excellent consultative, collaboration, and interpersonal skills, with the ability to persuade and achieve consensus.
• Possess strong verbal and written communication and presentation skills.
• Possess strong computer skills, including Microsoft Office suite and SAP (HR and Training & Events Modules).
• Able to prepare reports, presentation materials, and correspondence clearly and concisely.
• Able to think analytically, with a focus on accuracy and detail.
• Able to demonstrate leadership, initiative, and sound judgment.
• Possess maturity, patience, integrity, and adaptability to shifting priorities.
• Able to display tact, diplomacy, and exercise discretion, while being innovative and creative.

About the City of Ottawa Employer

The City of Ottawa is a leading municipal employer dedicated to delivering essential services to its residents. This role is situated within the Public Works Department, specifically contributing to Operational Performance & Development Services. Joining the City of Ottawa means becoming part of a team committed to public service and continuous improvement.

The City of Ottawa promotes the principles of diversity and inclusion, adhering to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. They encourage applications from members of Indigenous, Black, and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities, and expressions.

Why You'll Love Working Here

Working for the City of Ottawa offers a unique opportunity to contribute directly to the well-being and development of your community. As a Learning & Development Coordinator, you will play a pivotal role in shaping a skilled and capable workforce, directly impacting the quality of municipal services delivered to Ottawa residents. This is an excellent opportunity to advance your career in a supportive and inclusive environment.

• Be part of a team that values continuous learning and professional development.
• Contribute to essential municipal service delivery and operational excellence.
• Work in an environment that actively promotes diversity and inclusion.
• Benefit from a workplace that provides accommodation to applicants throughout the hiring process upon request.
• Utilize your skills to foster a confident, safe, and future-ready workforce for the City of Ottawa.