Host & Server Assistant - Cineplex, Winnipeg

Role overview

The Rec Room Host and Server Assistant position at Cineplex in Winnipeg offers an exciting opportunity for individuals seeking hospitality jobs in Winnipeg. In this role, you will be responsible for providing high levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. You will perform guest service duties in a friendly and professional manner at all times, ensuring guests have an enjoyable dining experience.

Key duties

As a Host and Server Assistant, your daily duties span guest interactions, food and beverage service, cleaning, and safety compliance:

• Take food and beverage orders from guests and ensure these are given to the appropriate person to execute such as kitchen staff or bartenders.
• Maintain familiarity with the composition of all menu items, including items available at the bar.
• Serve food and beverages in accordance with company standards, in a professional and courteous manner.
• Clean designated areas in accordance with company procedures, including opening and closing routines and following hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is not being used.
• Clean and refill condiment sets for each table.
• Ensure table decorations are clean and comply with company standards.
• Set tables to company policy, ensuring that all items used are clean, undamaged, and in a good state of repair.
• Ensure storerooms are adequately stocked with replacement cutlery, linen, or other established needs, be they food or equipment.
• Clean tables as soon as it is apparent that guests have finished their food or drink with an acceptable balance between speed and allowing guests to finish their meal without feeling rushed.
• Ensure that guests are correctly charged, present the bill, and take payment from the guest in accordance with establishment procedures.
• Practice good guest service at all times, assisting the guest in any way which does not adversely affect other guests.
• Attend to guest complaints satisfactorily.
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits and fire escapes.
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• Be continually aware of and maintain the highest standards of personal hygiene and dress.
• Ensure that any subordinate staff adhere to and maintain the highest possible standards of personal hygiene and dress.
• Attend meetings and training courses as required.
• Carry out any other duties as assigned.
• Follow Health, Food Safe, and Liquor service guidelines.

What you'll bring

To qualify for this Cineplex career opportunity, candidates must meet the following requirements and possess the right mix of skills:

• High school diploma or GED required.
• Strong service experience who thrives on engaging guests.
• 1-3 years of restaurant service experience considered an asset.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.
• Provincially applicable sell, sale, and handling of alcohol certificate.

Working conditions for this position require manual dexterity to use desktop computers and peripherals, potential overtime as required, the ability to stand and walk for extended periods of time, and the occasional requirement to lift or move up to 20 lbs.