Director, Operational Effectiveness - WSP, BC

Role overview

WSP's Earth & Environment business in BC & Yukon brings together exceptional people, diverse technical capabilities and teams operating across multiple disciplines and locations. Our opportunity is to strengthen how those teams connect, communicate and work together as one regional business, while preserving the technical excellence and distinct strengths that make each group successful.

As Director, Organizational Effectiveness, you will help bring that opportunity to life. Working in partnership with the BC & Yukon Leadership Team, you will strengthen regional culture and identity, build connection and belonging, improve communication, and enhance the experience of our people from the day they join WSP through every stage of their careers.

This is an enterprise leadership role, with no direct reports. Its impact will come through partnership, influence and the ability to engage leaders and employees across BC & Yukon around shared priorities and meaningful action.

Responsibilities

• Partner with regional and business leaders to strengthen a shared BC & Yukon Earth & Environment identity, while celebrating the strengths and individuality of teams across disciplines and geographies.
• Champion an inclusive, connected and high-performing culture where employees feel valued, heard and empowered to contribute, translating employee insights into meaningful regional action.
• Strengthen communication and connection across the region, creating greater visibility, transparency and two-way dialogue between employees and leadership.
• Partner with HSE and regional leaders to advance a strong culture of physical and psychological safety, wellbeing and shared accountability.
• Elevate the employee experience at key career moments, from onboarding and development to mobility and leadership progression, while expanding mentorship, networking and knowledge-sharing opportunities.
• Collaborate with Talent Acquisition, People & Culture and business leaders to strengthen attraction, engagement and retention strategies, with a focus on critical talent, capability gaps and succession needs.
• Build stronger connections across BC & Yukon by creating opportunities for leaders and employees to collaborate, share expertise and leverage the broader capabilities of WSP.
• Bring a strategic culture and employee lens to regional priorities and change initiatives, helping leaders turn feedback and insights into visible, practical actions that strengthen engagement, belonging and business performance.

What you'll bring

• More than 10 years of progressive leadership experience in organizational effectiveness, workforce planning, talent management, HR leadership, or business operations.
• Experience within professional services, engineering, consulting, or project-based environments is considered a strong asset.
• Passionate about creating workplaces where people feel connected, included, valued and able to do their best work.
• Demonstrated experience strengthening organizational culture, employee engagement, inclusion and belonging, communications or employee experience in a complex organization.
• A highly effective relationship builder who listens well, earns trust and works comfortably with employees and leaders at all levels.
• Can take broad themes and employee feedback and turn them into focused, practical initiatives that produce a visible difference.
• Can communicate clearly and authentically across written, verbal and facilitated settings and can make complex information accessible to different audiences.
• Skilled at creating connection across teams with different disciplines, histories, locations and ways of working.
• Lead through influence and collaboration without relying on formal authority or direct reports.
• Experience supporting inclusion and belonging initiatives and understand how to embed inclusive practices into everyday employee experiences.