Coordonnateur, Apprentissage et Perfectionnement - Ville d'Ottawa, Ottawa

Position Summary

The City of Ottawa is seeking a Coordonnateur, Apprentissage et Perfectionnement (Learning and Development Coordinator) to apply their expertise in training and development. This vital role supports skill enhancement for personnel within the Public Works department. Working closely avec field agents, supervisors, managers, subject matter experts, service providers, and training professionals, the coordinator helps identify training and développement needs, understand operational challenges, and support training initiatives. These initiatives are crucial for fostering staff readiness, operational safety, performance, service excellence, and continuous improvement across les municipal services.

Combining expertise in training and development avec a strong understanding of operational environments and municipal service delivery, this role intervenes across all service areas. The goal is to identify personnel needs, skill gaps, new workforce challenges, and development opportunities. The coordinator translates operational priorities into training initiatives, plans, and solutions. Through needs assessment, partner engagement, liaison avec service providers, training plan development, initiative implementation, and learning outcome evaluation, the incumbent ensures that training and développement efforts align with operational priorities and have a measurable impact sur the workforce.

The Coordonnateur, Apprentissage et Perfectionnement collaborates avec various departments to develop annual and periodic training plans, identify job-specific training needs, and propose tailored training solutions that consider operational realities. By identifying trends, themes, and opportunities across des services and making recommendations for continuous improvement, this role contributes to building a qualified, competent, confident, safe, and future-ready workforce.

Requirements

To excel in this role, candidates should possess the following education, experience, knowledge, skills, and abilities:

• Three-year university degree.
• Four years of progressively responsible experience in coordinating, supporting, implementing, and evaluating training and development programs.

Essential knowledge required includes:

• General knowledge of the Public Works Directorate's and the City's policies, organizational structure, and operational requirements.
• CUPE Local 503 (Inside/Outside) Collective Agreement and related program documents (e.g., TPA, CSZ training program, Forestry Services training program, etc.).
• Human resources practices and principles related to staffing and scheduling.
• Training and development evaluation practices and methods.
• Adult education principles and practices.
• Organizational change and development.
• Project management principles and techniques.
• Performance planning and measurement.
• Business process modelling.
• Policy and procedure documentation practices.
• Customer service delivery methods and skills.
• Consultation methods and practices.
• Protocols for developing important submissions, briefing notes, and reports.
• Relevant health and safety legislation, including workers' rights and obligations.

Key skills and abilities for this position are:

• Ability to work autonomously, with minimal support and guidance, and collaboratively with all team members.
• Organizational skills and flexibility necessary to plan, undertake, organize one's own work, prioritize tasks, and balance multiple demands, conflicting priorities, and other pressures, with a focus on quality and meeting deadlines.
• Ability to plan, lead, coordinate, implement, and manage projects to completion.
• Ability to research, compile, and analyze data and issues, provide opinions on the interpretation of issues and data, and make recommendations.
• Strong problem-solving skills and decision-making ability.
• Excellent consultation, collaboration, and interpersonal skills, with the ability to persuade and influence others and reconcile divergent viewpoints.
• Strong oral and written communication and presentation skills.
• Strong computer skills, including the ability to use Microsoft Office software and SAP (HR, Training, and Events modules).
• Ability to write reports, presentation materials, and correspondence in an organized, clear, and concise manner.
• Analytical mind and ability to focus on details and accuracy.
• Leadership and initiative.
• Good judgment.
• Maturity, patience, and integrity.
• Patience, flexibility, and adaptability to cope with changing priorities.
• Tact, diplomacy, and discretion.
• Innovative and creative spirit.

Additional information for applicants:

• Language Requirements: Knowledge of spoken, written, and read English.
• Relevant experience and recognized training, with a service record demonstrating satisfactory performance and clear aptitudes, may allow candidates to be exempt from the required education.
• Please keep a copy of the competition notice. It will no longer be available after the closing date.

Your Impact

As a Coordonnateur, Apprentissage et Perfectionnement, your work directly contributes to the operational readiness and safety of the City of Ottawa's Public Works personnel. You will play a pivotal role in ensuring that employees have les necessary knowledge, skills, and formation to perform their duties safely and efficiently. By identifying skill gaps and developing targeted training solutions, you enhance service delivery and foster a culture of continuous improvement. Your efforts will directly support the provision of essential municipal services, making a tangible difference in the community and helping to build a resilient, skilled workforce for the future.

About the City of Ottawa

The City of Ottawa is committed to fostering a diverse and inclusive workplace, upholding the principles of the Canadian Human Rights Act and the Ontario Human Rights Code. We actively encourage applications from Indigenous peoples, Black and other racialized communities, persons with disabilities, women, non-binary individuals, and people of all ethnic origins, religions, sexual orientations, classes, gender identities, and expressions. The City provides accommodations upon request throughout the hiring process, ensuring an equitable and accessible experience for all candidates. Join a municipal employer dedicated to public service and employee development in the nation's capital.