Bilingual Customer Specialist - Air Canada, Dorval

Position summary

Air Canada is hiring for a bilingual customer experience specialist to join their team on-site in Dorval, Québec. This full-time, unionized opportunity falls under the Airports Canada and CX Strategy branch. If you are looking for exciting transportation jobs in Dorval, this role offers a competitive starting salary and a dynamic aviation environment to build your career.

As a dedicated specialist, you will interact directly with travellers, bringing your bilingual communication skills to the forefront of daily airport operations. This position offers stable employment within a unionized framework represented by UNIFOR, ensuring structured workplace standards and professional support.

What you'll do

In this customer-facing role located on-site at the airport, your core responsibilities centre on delivering exceptional service and support to passengers:

• Deliver outstanding customer service to travellers in both official languages
• Support airport operations within the Airports Canada and CX Strategy branch
• Engage with passengers on-site to resolve inquiries and ensure smooth travel experiences
• Collaborate with team members to maintain high standards of passenger satisfaction

About the company

Air Canada is Canada's largest domestic and international airline, serving millions of customers each year. Joining Air Canada careers means becoming part of a globally recognized brand dedicated to connecting Canada with the world. Employees in Dorval benefit from working with a major industry leader in transportation, offering structured paths for professional growth and a collaborative corporate culture.