Bilingual Customer Sales & Service Agent, Montreal Call Centre

AI Summary

Air Canada is seeking a Bilingual Customer Sales and Service Agent for an on-site position within their Montreal call centre operations. This role involves providing essential customer support and sales assistance, requiring strong bilingual communication skills. Based in Montreal, QC, this unionized position offers a starting salary of $18.15 per hour.

About the Bilingual Customer Sales and Service Agent Role

This pivotal on-site position in Montreal, QC, places you at the forefront of Air Canada's customer service and sales operations. As a Bilingual Customer Sales and Service Agent within our dynamic call centre environment, you will be instrumental in assisting customers with their travel needs, inquiries, and booking requirements. Your responsibilities will encompass a broad range of tasks, from providing exceptional service to facilitating sales for various Air Canada products and services. The ability to communicate effectively in both official languages is paramount, ensuring every customer receives comprehensive and courteous support. This role is ideal for an individual passionate about aviation and dedicated to delivering a seamless customer experience from our Montreal centre.

Experience and Environment at Air Canada's Montreal Call Centre

Joining Air Canada as a Bilingual Customer Sales and Service Agent means becoming part of a globally recognized leader in aviation. Our Montreal, QC, operations are a critical hub, and this on-site call centre role offers a structured yet engaging work environment. You will be part of the Customer Support & Care (CS&C) – Contact Centres branch, contributing directly to the airline's commitment to excellence. Working as an agent here provides a unique opportunity to develop your customer service and sales expertise within a unionized setting, offering stability and support. The collaborative atmosphere in our Montreal centre ensures continuous learning and professional growth, as you navigate diverse customer interactions and contribute to their positive experience with Air Canada.