Amazon Jobs in Edmonton: Data Centre Technician

Amazon Web Services (AWS) is rapidly expanding its operations and is seeking a Data Centre Technician for exciting Amazon jobs in Edmonton. This role is crucial for our growing Infrastructure Operations team in the Edmonton, Alberta area. Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data centre space. This position ensures overall availability and reliability to meet or exceed defined service levels for data centre operations. Responsibilities include computer hardware and network diagnostics, physical repair, and potential participation in an on-call rotation. Successful candidates in Edmonton will demonstrate strong independent work ethic, teamwork, excellent organizational skills, effective communication, and the ability to respond quickly. Beyond repairing computer equipment and networks, you will install new equipment, produce documentation, provide innovative solutions, and resolve complex problems within the data centre. This team operates in a 24/7 environment. The successful candidate must have the ability to obtain and maintain a Canadian Personnel Security Clearance to the required level, as a condition of employment. As set out in the Standard on security screening, the personnel security screening assesses an individual's reliability and loyalty to Canada. It involves: the collection of personal information from individuals, with their consent; information from law enforcement, intelligence agencies and other sources. This process includes a variation of verifications based on the level required. These verifications are conducted through Public Service and Procurement Canada (PSPC) and can include, but are not limited to: Verification of identity, citizenship, education, professional credentials, personal and professional references, credit check and/or criminal background check. Individuals may also be required to provide additional information through a security questionnaire and/or in-person/telephone security interview at the request of/conducted by PSPC. To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time. Key responsibilities for this Edmonton-based role include: - Onsite coverage as a team in shifts and/or weekly on-call rotations - Responding to high-severity events within Service Level Agreements (SLAs) - Participating in Data Centre power and cooling events - Performing break-fix repairs on servers and network devices - Troubleshooting network connections - Coordinating and building relationships with various Data Centre teams - Interacting with third-party vendors and contractors - Continuously seeking ways to improve processes and systems - Contributing to the development of other team members All physical requirements are expected with reasonable accommodations. This includes: - Regularly lifting and/or moving up to 40 pounds, and participating in group lifts for 41+ pounds - Ability to work in elevated locations - Ability to work in a 24/7 operational environment with a requirement to participate in on-call rotations and provide after-hours support as needed - Some travel may be required for these Amazon jobs in Edmonton. From your 'Day One' in Edmonton, we provide a comprehensive onboarding process, continuous training, and ample growth opportunities. You will work independently and collaboratively with colleagues, gaining a deep understanding of data centres and staying at the forefront of transformational technology. Opportunities for advancement within the team and the broader Amazon organization are abundant, as AWS encourages all Amazonians to exceed customer expectations. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 1+ years of computer hardware experience, including troubleshooting and repairing experience - 1+ years of network and operating system support experience - High school or equivalent diploma - Due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingualism French and English is required for this position. Preferred Qualifications: - Experience in data centre environments (rack building, equipment organization, cable management, hot/cold aisle containment) - Knowledge of Linux or similar operating systems - Understanding of network design, protocols, and troubleshooting - Knowledge of data storage devices - Proficiency in scripting languages - Experience with ticket management systems for work prioritization - Minimum of two years of experience in computer hardware (troubleshooting and repair) - IT degree or equivalent experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is a company that offers comprehensive compensation. Additional earnings may include shift premiums, overtime, and performance bonuses, where applicable. The final pay rate will be based on factors such as shift choice, work location, and experience. In addition, Amazon offers basic life and AD&D insurance, paid time off, and other resources to enhance health and well-being. We thank all applicants for their interest, but only those selected for an interview will be informed of the outcome of the recruitment process.